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Frequently Asked Questions

If you need further support, please contact us at [email protected].

First, do a search for a specific item, or browse the site until you find what you’d like to purchase. Each product is equipped with details such as the brand and specifications about the product. Defects in the products, if any, are highlighted in the description and seen in the pictures so make sure to carefully check on the condition of the item.

Second, click “add to cart” and once you have all the items you’d like to purchase in your cart, proceed to checkout. Here you will be asked to securely enter your online payment information.

There’s no need for cash to exchange hands - the entire payment process is done securely online upon checkout.

No, they are non-negotiable. We are open to reassessing prices if you point out any discrepancy in pricing, but we do not negotiate.

If you want to buy something but are more comfortable seeing it first, you may contact Nextmom to book an appointment to visit us. Our headquarters is located in Makati City, the address of which will be disclosed once your appointment has been confirmed. Please keep in mind, however, that items cannot be reserved so there is no guarantee that it will still be available.

Placing an available item in your shopping cart does not reserve that item. If you placed an item in your cart but it is no longer there when you’re checking out, the item has already been sold.

We currently only accept baby gear from Metro Manila, where we personally pick them up from your residence. Kindly check back soon or sign up for our newsletter to be notified once we add more cities to the list.

All you have to do is click on “sell”, and fill out the form with details and pictures of the product you intend to list. Nextmom will then evaluate them. Once an item is approved, Nextmom will schedule a pick-up from your doorstep, verify the quality of the product, and if all is well, we then sanitize and take studio pictures of your item to post live for buyers to purchase. In the event that the product doesn’t match our product profile, the product will be returned to you at no cost.

Listing on Nextmom is completely free, Nextmom will only deduct its 20% commission from the selling price of your item after it is sold.

A listing stays up on Nextmom for 30 days. Two days before it expires, if the item still hasn’t been sold, we will send you an email asking if you’d like to extend another 30 days. If you wish to retrieve your item at this point, Nextmom will cover the shipping fees. However, if you wish to list your item again, we may request to adjust the pricing of the item to increase the likelihood of it being sold.

You may inform us of the price you purchased it at, as well as your recommended selling price, however, the final pricing will be arrived at based on the current price, year, brand, category, and condition of the product. Interests of both the buyer and seller are kept in mind to make it a profitable transaction for all.

The price decided by our team of merchandisers will be final, you may choose to accept the pricing or decline to list the product. If we are unable to arrive at a mutually agreeable price, the product is returned to you at no cost.

You will receive a notification via email once an item you have listed sells. We only release seller payments after the 48 hour return period is over. After that time, the payment is transferred into your provided account within 7 to 10 working days.

Your item will be listed again until the 30 day period is completed, after which you can reclaim it if you choose at no cost to you.

It is not possible to recall a product once it is live until the 30 days are over. Should you choose to recall the items prior to that, shipping will be at your expense.

The product is packed and dispatched within 24 working hours of receiving your order. Expect delivery within a maximum of 7 working days.

There are two options for all our buyers upon checkout - we offer flat rate shipping at Php 350 per order to all customers within Metro Manila, in which case Nextmom will handle getting the item to you. A second option is the pickup option, wherein the buyer will arrange to pick up their item at Nextmom headquarters.

The pickup option offers you the convenience of placing your order online and picking it up as soon as today from Nextmom headquarters in Makati City. Once you’ve made your purchase choosing the “pickup” shipping method, you will receive a confirmation email containing the contact details of Nextmom to arrange a time and date to collect your order, the address in Makati will be disclosed once your schedule has been confirmed.

If for any reason you not satisfied with your purchase, we have a 48 hour return policy upon the delivery of your order. We will arrange for pick-up and refund your payment, deducting the shipping cost from the amount to be refunded. If the item however is not as listed, you will receive a full refund.

We do a thorough quality check before putting items up on our site to guarantee the safety of each product, as well as list and post photos of all visible defects. Once your item leaves our warehouse, it is no longer under our ownership, therefore any damages will not be accepted as a return. We only accept returns if the product is in the same condition as when it was dispatched from our warehouse.

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