Nextmom accepts returns within 24 hours of the item being delivered, only if the item is not as listed. You have 24 hours after the item was delivered to make a claim by clicking on “Return to Nextmom” on the order page or contacting Nextmom, in which case Nextmom will arrange for pick-up of the item.
If Nextmom determines that your item does not match the listing description, you will receive a full refund for the item including all shipping costs incurred. The item description will then be adjusted for accuracy and the item will be posted again until the initial 30 day selling period is over.
Nextmom products undergo heavy quality control, which are documented via photographs and videos, including prior to leaving the warehouse. Once the item is dispatched, it is considered to be in your ownership, and Nextmom is no longer held liable for any damages that may incur. If the item you received or are returning is missing parts or was damaged during shipping, Nextmom is not liable and will not issue a refund.
Once Nextmom receives the item back in its original state, Nextmom will issue the refund within 15 working days through the original payment method.